I think what kills their sales and people buying.Is that they own a company.But they have poor return emails on people wanting to buy and get work done.They kinda disgcouge new cannondale riders out of their dales and problems.I contacted two about getting motor work done and rough price on package wanted.Never heard back in weeks
I am trying to be helpful here so don't take this wrong, but they have phone numbers use them. I know Doug has said on numerous occassions that he rarely has time to reply to emails or pm's. I find it alot easier to get answers when you are talking to a human and not waiting for a reply.